Terms of Use - Azure APIM Backup

Enterprise Azure APIM Backup Solution Terms of Use

These Terms of Use govern your access to our Azure API Management backup and restore solution, an enterprise-grade product designed for organizations requiring reliable Azure APIM infrastructure protection. Developed by Usability Dynamics, Inc. (UDX) and certified for the Microsoft Azure Marketplace, our solution combines automated backup scheduling with enterprise security standards to protect your critical API management configurations.

Our comprehensive backup platform leverages Azure's native technologies—including Azure Kubernetes Service, Azure Blob Storage, and managed identity authentication—to deliver the reliability and security that enterprise customers expect. With features ranging from automated backup operations to detailed event tracking, this solution provides the foundation for robust business continuity planning in cloud-native environments.

1. Acceptance and Legal Framework

When you deploy our Azure APIM Backup solution through the Microsoft Azure Marketplace, you're entering into a professional service agreement that reflects both our commitment to enterprise-grade reliability and the legal protections necessary for mission-critical backup operations. This agreement builds upon our established UDX Terms of Service while addressing the specific requirements of Azure API Management backup and restore functionality.

Before proceeding with deployment, we encourage enterprise customers to review these terms with their legal and technical teams. Our enterprise solutions specialists are available to address any questions about compliance requirements or integration with your existing governance frameworks.

2. Enterprise Architecture and Technical Excellence

Proven Azure Infrastructure Design

Our Azure APIM Backup solution is architected on Microsoft's enterprise-grade cloud platform, utilizing a streamlined Azure Kubernetes Service deployment within your existing Azure subscription. This approach ensures complete data sovereignty while leveraging the scalability and reliability that has made Azure Kubernetes Service the foundation for thousands of enterprise applications worldwide.

The solution includes a dedicated Azure Storage Account configured with Standard Locally Redundant Storage, providing the durability and accessibility required for enterprise backup operations. Our implementation includes a User-Assigned Managed Identity that eliminates credential management complexity while maintaining the security standards expected in regulated environments. The intuitive web application interface provides enterprise administrators with comprehensive backup management and monitoring capabilities.

Enterprise Security and Authentication

Security architecture follows Microsoft's industry-leading authentication patterns, implementing device code authentication flow that integrates seamlessly with your existing Azure Active Directory infrastructure. This approach ensures that all access is authenticated and secured through established enterprise identity management systems, while our managed identity implementation provides passwordless authentication to Azure resources, eliminating credential storage risks that concern enterprise security teams.

Access to the backup management interface is provided through an automatically provisioned public IP address, with all communications secured through enterprise-grade encryption protocols that meet the compliance requirements of regulated industries.

Data Processing and Enterprise Compliance

Your Azure API Management configurations and policies remain exclusively within your Azure subscription boundaries, with backup data stored in your dedicated Azure Blob Storage containers. Our solution extracts API Management configurations using Microsoft's standard APIs, storing backup files in ZIP format that maintains full compatibility with Azure APIM's native import and export functionality.

This architecture ensures that sensitive configuration data never leaves your Azure tenant, addressing data sovereignty requirements while enabling the comprehensive backup protection that enterprise operations demand. Learn more about Azure's data protection capabilities in Microsoft's Azure Security Documentation.

3. Microsoft Partnership and Marketplace Compliance

Our Azure APIM Backup solution has achieved certification through Microsoft's rigorous Azure Marketplace validation process, demonstrating compliance with enterprise security standards and Microsoft's publisher agreement requirements. This certification represents our commitment to maintaining the highest standards of quality and security that enterprise customers expect from Azure Marketplace solutions.

By deploying our solution through the Azure Marketplace, you benefit from Microsoft's established billing infrastructure and support ecosystem. Microsoft may share relevant contact information and transaction details with UDX to ensure seamless support delivery, while billing is processed transparently through your existing Azure subscription management processes.

Our marketplace presence also ensures compliance with current PCI Data Security Standards and maintains adherence to Microsoft's evolving security requirements, providing the assurance that enterprise compliance officers require when evaluating third-party solutions.

4. Transparent Enterprise Pricing and Billing

Pricing for our Azure APIM Backup solution is clearly displayed within the Azure Marketplace, providing the transparency that enterprise procurement teams require for budgeting and cost management. All billing is processed through your existing Azure subscription, ensuring seamless integration with your established financial management processes and eliminating the complexity of managing separate vendor relationships.

In addition to our software subscription fees, your organization will incur standard Azure infrastructure costs for storage and compute resources, which are billed separately by Microsoft according to your existing Azure pricing agreements. This transparent approach ensures that all costs are clearly attributable and manageable within your existing cloud cost management frameworks.

Payment is processed monthly in advance through Azure's established billing systems, with product availability maintained according to your subscription status. Our enterprise support team is available to assist with questions about pricing or subscription management through your dedicated account management resources.

5. Data Protection Excellence and Privacy Leadership

As a data processor operating within Microsoft's Azure ecosystem, UDX maintains strict compliance with international data protection regulations, including GDPR requirements and Microsoft Privacy Statement obligations. Our data processing practices are designed to support your role as data controller while implementing industry-standard security practices that enterprise customers expect.

All backup data remains within your specified Azure region, ensuring compliance with data sovereignty requirements while leveraging Azure Storage's enterprise-grade encryption for data in transit and at rest. Our solution provides you with complete control over backup retention policies, enabling compliance with your organization's data governance requirements while supporting regulatory retention mandates.

Security measures include managed identity authentication that eliminates credential storage requirements, comprehensive role-based access control integration, and encrypted communication protocols that meet the security standards required for enterprise operations. Our commitment to security excellence includes regular monitoring and incident response procedures that align with enterprise security practices.

6. Service Excellence and Performance Commitment

Our Azure APIM Backup solution is engineered for high availability within Azure's proven infrastructure framework, with backup operations typically completing within 10-20 minutes depending on your API Management configuration complexity. This performance enables integration with existing business continuity planning while maintaining the responsiveness that enterprise operations require.

The solution provides on-demand backup capabilities available 24/7, comprehensive backup history with detailed event tracking for operational transparency, and ensures that your Azure API Management service continues normal operation during backup processes. Success and failure notifications are delivered through our intuitive application interface, providing the visibility that enterprise administrators need for effective operations management.

Technical support is available through Azure Marketplace's established support channels, complemented by our comprehensive documentation and troubleshooting resources. Enterprise customers can access enhanced support options through our professional services team, providing the escalation paths and expertise that mission-critical operations require.

7. Partnership and Shared Responsibilities

Successful deployment and operation of our Azure APIM Backup solution requires collaborative engagement between your technical teams and our platform capabilities. Your organization maintains responsibility for Azure subscription management and service quotas, ensuring adequate storage capacity for backup retention according to your business requirements, and configuring appropriate Azure RBAC permissions that align with your security policies.

Access management responsibilities include securing access to the product's web interface, managing device code authentication processes within your Azure Active Directory framework, and maintaining network security configurations that support your organizational security standards. Our solution integrates with your existing monitoring capabilities, enabling you to track product usage and access patterns according to your security and compliance requirements.

Data management best practices include defining backup retention requirements that align with your business continuity planning, testing restore procedures as part of comprehensive disaster recovery strategies, and ensuring compliance with organizational data governance policies. Our professional services team can assist with best practice implementation and optimization strategies for enterprise environments.

8. Technical Capabilities and Operating Parameters

Our Azure APIM Backup solution operates within the capabilities and constraints of Microsoft's Azure API Management platform, supporting backup and restore functionality as provided by Azure's native services. Current Azure platform limitations include a 30-day window for restore operations, which our solution clearly communicates to ensure appropriate business continuity planning.

Performance characteristics depend on your API Management configuration size, complexity, and the performance capabilities of your chosen Azure region. While most configurations benefit from predictable backup timing, enterprise customers with complex API management implementations should plan for extended processing times during initial backup operations.

Our solution is designed specifically for Azure API Management backup operations and should not be used for backing up non-APIM services or unauthorized data types. The product requires stable internet connectivity for reliable operation, and deployment is subject to Azure resource quotas and regional availability of both Azure Marketplace and Azure Kubernetes Service capabilities.

9. Intellectual Property and Innovation Rights

UDX retains comprehensive intellectual property rights in our Azure APIM Backup solution, including all software components, documentation, algorithms, and innovation elements that comprise our backup platform. This license grants your organization specific usage rights as defined within these terms, while preserving our ability to continue developing and enhancing the solution for the broader enterprise market.

Your organization retains complete ownership of all Azure API Management configurations, policies, and business data processed by our solution. UDX claims no ownership rights to your backup data, APIM configurations, or any intellectual property that belongs to your organization, ensuring clear separation between our platform capabilities and your valuable business assets.

Feedback and improvement suggestions provided by your teams regarding our solution may be incorporated into future product enhancements without compensation requirements, enabling us to deliver continuous innovation that benefits our entire enterprise customer base. This collaborative approach has driven many of the advanced features that distinguish our solution in the enterprise backup market.

10. Product Warranties and Realistic Expectations

Our Azure APIM Backup solution is provided with the realistic warranty framework appropriate for enterprise backup software operating within cloud infrastructure environments. While we maintain rigorous quality standards and comprehensive testing procedures, enterprise customers should understand that cloud-based backup solutions operate within the constraints and dependencies of underlying platform services.

UDX cannot provide warranties regarding Azure platform availability, performance characteristics of Microsoft's Azure API Management service, Azure Storage reliability and accessibility, or Microsoft's authentication services. These platform dependencies are managed by Microsoft according to their service level agreements and operational standards.

While our solution is architected to support business continuity planning, enterprise customers should implement comprehensive testing procedures to validate backup integrity and restore capabilities within their specific technical environments. Complete restoration success can vary based on API Management configuration complexity, and organizations should incorporate appropriate validation testing into their disaster recovery planning processes.

11. Risk Management and Liability Framework

Our liability framework is designed to provide realistic protection while supporting the risk management requirements of enterprise customers. UDX's total liability for any damages arising from or related to our Azure APIM Backup solution shall not exceed the amount paid by your organization for the solution in the twelve months preceding any incident, providing predictable financial exposure that supports enterprise risk planning.

This framework specifically excludes indirect, incidental, special, or consequential damages, including lost profits, revenue, or business opportunities that may result from backup or restore operation challenges. Data loss or corruption not directly caused by our solution's malfunction, system downtime or service interruptions related to underlying Azure infrastructure, and third-party claims or damages fall outside our liability scope.

Force majeure events including Azure platform outages, natural disasters, government actions, or other circumstances beyond our reasonable control are excluded from our performance obligations, ensuring that liability assignments remain realistic given the complex nature of cloud infrastructure dependencies.

12. Mutual Protection and Indemnification

Your organization agrees to provide indemnification and defense for UDX against claims arising from your use of our solution in violation of these terms, issues related to your data, configurations, or APIM content, violations of applicable laws or regulations, unauthorized access to your Azure environment, and third-party claims related to your business operations.

UDX provides corresponding protection by defending your organization against third-party claims alleging that our Azure APIM Backup solution infringes valid intellectual property rights, provided that you notify UDX promptly of such claims and cooperate reasonably in the defense process. This mutual protection framework ensures appropriate risk allocation between our organizations.

13. Flexible Business Transition and Termination

Either party may terminate this agreement with thirty days written notice, providing the predictability that enterprise planning requires, or immediately for material breach that remains uncured after ten days of written notice. Immediate termination rights also apply in cases of insolvency or bankruptcy filing by either party.

Upon termination, product access will be discontinued according to the agreed timeline, while Azure resources may be removed or transferred according to your configuration preferences. Importantly, backup data remains securely stored in your Azure Storage account, ensuring business continuity even after solution termination. Your organization remains responsible for ongoing Azure resource costs, while provisions regarding intellectual property, disclaimers, and limitations continue beyond termination.

Data retrieval and backup access management are your organization's responsibility before termination. UDX has no obligation to maintain or provide access to solution features after the termination date, making advance planning essential for smooth business transitions.

14. Enterprise Compliance and Regulatory Excellence

Your organization maintains responsibility for ensuring that use of our Azure APIM Backup solution complies with industry-specific regulations including HIPAA, SOX, and PCI DSS requirements, international data protection laws including GDPR and CCPA, export control and trade sanction laws, and organizational security and compliance policies that govern your business operations.

Both organizations commit to prompt reporting of suspected security incidents, collaborative participation in incident investigation and remediation processes, adherence to responsible disclosure practices, and maintaining appropriate confidentiality of security-related information. This partnership approach ensures that security events are managed effectively while protecting both organizations' interests.

Audit and monitoring capabilities enable your organization to validate solution usage for compliance purposes. UDX provides reasonable cooperation for compliance audits upon request and with appropriate confidentiality protections, supporting your regulatory compliance requirements while protecting our intellectual property and operational security.

15. Continuous Innovation and Enhancement

UDX maintains an active development program to enhance our Azure APIM Backup solution through improved functionality and performance, proactive security vulnerability addressing, maintained Azure platform compatibility, and introduction of new features and capabilities that address evolving enterprise requirements.

Changes to these Terms of Use will be communicated with thirty days advance notice, providing enterprise customers with appropriate time for internal review and approval processes. Continued use of our solution after modification represents acceptance of updated terms, while significant changes will be communicated through multiple channels including email notifications, in-application notices, documentation updates, and Azure Marketplace notifications.

16. Professional Governance and Legal Framework

These Terms of Use, combined with our UDX Terms of Service and Microsoft Commercial Marketplace Terms, constitute the complete agreement between our organizations regarding the Azure APIM Backup solution. This comprehensive framework is governed by the laws of the state where UDX is incorporated, without regard to conflict of law principles.

If any provision of these Terms is deemed invalid or unenforceable by competent legal authority, the remaining provisions continue in full force and effect, ensuring business continuity for both organizations. Assignment of this agreement requires UDX's written consent from your organization, while UDX may assign the agreement in connection with mergers, acquisitions, or asset sales that support our business development objectives.

Failure to enforce any provision of these Terms does not constitute a waiver of future enforcement rights, preserving both organizations' ability to maintain appropriate business and legal standards throughout our partnership.

Professional Support and Enterprise Resources

Usability Dynamics, Inc. (d/b/a UDX) provides comprehensive support resources for our Azure APIM Backup solution through multiple enterprise-focused channels. Our main website at udx.io provides access to additional enterprise services and solutions that complement your backup infrastructure requirements.

Technical support is available through Azure Marketplace's established support channels, while our enterprise solutions team provides direct access to specialized assistance for complex implementations and custom requirements. Our comprehensive Terms of Service provide additional context for our professional service standards, while product documentation is available within your deployed application environment.

For organizations requiring enhanced support capabilities, our professional services offerings include implementation consulting, optimization guidance, and custom integration development that extends the value of your Azure APIM backup infrastructure investment.