Support
We are here to help.
Direct access to the engineers who built and operate your infrastructure. No ticket queues, no call centers, no escalation layers — just the people who know your stack.
Reach us however works best.
Every channel connects directly to the engineering team. Business hours: Monday–Friday, 9 AM – 6 PM ET.
Send us a message anytime at support@udx.io
Call us during business hours. 800-270-0781
SSH Access
Direct container access via ssh.rabbit.ci
Book a 30-minute slot with an engineer.
Everything between your code and your users.
Our support covers the full stack — from the Kubernetes cluster to the CDN edge.
Cloud Infrastructure
Kubernetes cluster management, CloudFront & CDN configuration, database provisioning & backups, auto-scaling & load balancing.
Application Platform
Docker image builds & registry, CI/CD pipeline configuration, zero-downtime deployments, WordPress & application tuning.
Security & Compliance
WAF rules & DDoS protection, SSL/TLS certificate management, FedRAMP & GovCloud guidance, IAM & access policy reviews.
Monitoring & Observability
Uptime & health checks, log aggregation & alerting, performance profiling, incident response & postmortems.
API Management Backup
Automated backup and disaster recovery for API Management services. Available on the Azure Marketplace.
WP-Stateless
Google Cloud Storage media offload for WordPress. 469,000+ downloads with Imgix CDN integration and 20+ compatibility modules.
Rabbit Automation Action
GitOps infrastructure automation. Declare AWS, GCP, and Kubernetes resources in YAML, deploy with git push. 25+ modules.
Documentation · Module Reference · Issues & Bug Reports · GitHub Marketplace
UDX Worker
Zero-trust container runtime with base images for PHP, Node.js, and WordPress. Built-in secrets resolution for GCP, AWS, and Azure.
For all products, the fastest path for technical issues is opening a GitHub issue on the relevant repository.
Common questions.
How do I access my containers?
Every Rabbit deployment includes SSH access via ssh.rabbit.ci. Connect using ssh {site}.{environment}@ssh.rabbit.ci.
How are deployments handled?
Push to your repository and Rabbit handles the rest. The platform builds your Docker image, runs your test suite, deploys to staging, and promotes to production with zero downtime.
What happens during an incident?
Automated monitoring detects issues before you do. For critical incidents, we respond immediately with a real-time status update, a root cause analysis within 24 hours, and a postmortem with prevention steps.
Can you help with DNS and SSL?
Yes. Rabbit automates SSL certificate provisioning and renewal via AWS Certificate Manager. We handle DNS configuration, domain migrations, CloudFront distribution setup, and wildcard certificates.
Do you support government clients?
UDX is a certified Service-Disabled Veteran-Owned Small Business (SDVOSB). We deploy to AWS GovCloud, support FedRAMP-aligned configurations, and have delivered platforms for the VA, Lockheed Martin, and other federal agencies.
Is support ongoing or project-based?
Both. Most clients are on ongoing support plans that include infrastructure monitoring, security patches, deployment assistance, and priority response times. We also take on project-based work for migrations and new builds.
Ready to talk?
Whether you need immediate help or want to explore how UDX can support your infrastructure, we are one message away. Monday–Friday, 9 AM – 6 PM ET.
Security issues: security@udx.io